Mobile Spy: iPhone (7)
If I upgrade the firmware on the iPhone, will it remove Mobile Spy?
Yes, whenever you upgrade the firmware on the iPhone, it will remove all programs and utilities associated with jailbroken software. This will include Mobile Spy and Cydia.
You should not upgrade firmware until you have time to re-jailbreak your device and make sure that firmware version can be jailbroken. Apple, lately, has been working on creating firmware versions that cannot be jailbroken. Make sure if you plan to upgrade that a reliable jailbreaking method for that firmware is available.
So if you upgrade the iPhone’s firmware and it can be jailbroken, simply re-jailbreak the device and reinstall the software through Cydia.
How do I remove Mobile Spy from an iPhone?
To remove Mobile Spy from an iPhone, go into Cydia and tap Manage, then Packages and scroll down to Smartphone and tap that entry. Then tap Remove at the top right corner, then Confirm. Cydia will then uninstall Mobile Spy from the iPhone.
Will anything be erased if I install Mobile Spy?
No, all SMS messages, call records, photos, apps, music, etc. will not be deleted or affected by installing Mobile Spy. Also, the phone’s performance will not be affected by using Mobile Spy.
How do I reset the Mobile Spy password for iPhone?
To reset the password on iPhone, you would first reset your password to a new password inside your online control panel. Then, you would bring up the interface on the iPhone itself and log in with the user name and new password. Mobile Spy will save that new information so the logs go to the correct account.
Can I delete the Cydia icon?
http://www.mobile-spy.com/iphone3.html
The section about hiding the icons is #7 under Accessing & configuring the interface (towards the very bottom of the page).
How do I jailbreak the iPhone?
Retina-X Studios, LLC’s staff does not provide support for the jailbreak process due to that this process is not their product, process, or design. You must jailbreak the iPhone on your own.
Here is a highly-recommended website with complete instructions on how to jailbreak each model and firmware of the iPhone:
How do I bring up the interface on an iPhone?
To bring up the Mobile Spy interface, bring up the Dialer and dial **54321. The springboard will reload and the “Smartphone” icon will be visible. Tap on that icon and the Mobile Spy interface will appear.
Mobile Spy: BlackBerry (5)
Why does the program say my Internet connection failed?
To run Mobile Spy your device needs an active Internet connection so it can upload logs to your account. If you don’t have an Internet connection there is no way to utilize the software. Therefore the software must verify the connection before it begins monitoring.
If your software is saying your Internet connection failed, the most likely cause is your account with your phone carrier does not include Internet access. You can contact your carrier to have them turn on the Internet for your account. This should be the same phone number that will be monitored.
If you do have Internet through your carrier, check to see if you are able to access the website https://www.mobilespylogs.com in the web browser of the BlackBerry. If not then either your Internet access is not turned on yet from your carrier OR your Internet settings are incorrect.
Many carriers require certain files be sent to your phone to enable the internet. This is done automatically but can take up to 24 hours for your carrier to send the files. Taking the battery out of the phone and then restarting it is a good way to try and force the download of the required files from your carrier. In most cases this is not needed because the files are already present on the phone.
You can also connect to Wifi to get Internet access. However remember that if you only have Wifi access, then logs will not be able to upload until another Wifi connection is made.
Anytime you are able to load the website https://www.mobilespylogs.com on the phone then your Internet connection should verify and you will be able to begin using the software.
How do I remove Mobile Spy for BlackBerry?
To remove the Mobile Spy BlackBerry version, first bring up the interface and go to Menu > Uninstall. Then, reboot your phone and access the interface once more. You will then select “Reboot Now” to finish removing the software. After the phone restarts, the software is off the phone.
How do I install Mobile Spy for BlackBerry?
The complete instructions page with screenshots can be found at http://www.mobile-spy.com/blackberryspy.html.
How do I change the key sequence to bring up the interface?
To access the interface you must dial a code containing a PIN. The default code is #12345*.
You can change which numbers are used in the code (i.e. 12345) inside the interface by going to Menu > Change PIN.
If you change the PIN to 22222, it will change the key sequence to #22222*
Anytime you change the PIN be sure to go to Menu > Apply and restart the device.
How do I bring up the interface?
To bring up the interface on BlackBerry devices, dial the default key sequence and press SEND. The default key sequence is #12345*
After you press SEND and are on the call screen, you can wait for the interface to appear or press the END key to speed up the process.
You can change which numbers are used (i.e. 12345) inside the interface by going to Menu > Change PIN. If you change the PIN to 22222, it will change the key sequence to #22222*.
Mobile Spy: General Questions (13)
Do I need to have physical access to the phone to install the software?
Yes, you must own the phone you intend to monitor and have physical access to install the software.
The software is downloaded directly onto the phone to be monitored. Remote installation is not possible.
What is Mobile Spy?
Are you worried how your child or employee is using the cell phone? Learn the TRUTH!
Mobile Spy installs onto your smartphone as a silent application. This easy spy program records each text message sent and received and saves information about every call such as incoming and outgoing phone numbers with time stamps. It also records GPS locations of the phone in total stealth, contacts stored in the phone, photos and videos taken by the phone, emails sent and received, and more! Please check Retina-X Studios, LLC‘s website for a complete feature list for each device (as each device has different monitoring capabilities). Results are rapidly uploaded to your private online account.
Complete details can be found at Retina-X Studios, LLC.
Does Mobile Spy work with my carrier?
Yes, Mobile Spy will work with ANY carrier as long as long as the carrier provides unrestricted GPRS internet capability and the model of the phone is one that is compatible with the software.
Does my phone need Internet access for the software to work?
Yes, your phone must have internet capabilities enabled in order for Mobile Spy to record activity.
The software requires unrestricted GPRS (General Packet Radio Service) internet on the phone and a data / internet plan, whether it be unlimited traffic or a specific amount of traffic.
Which countries will the software work in?
Mobile Spy will work in any country on the planet as long as the phone you own and are monitoring has:
- Unrestricted GPRS (General Packet Radio Service) internet signal in the foreign country to upload logs
- A phone service plan that allows for international service
Will users know Mobile Spy is installed or running?
Mobile Spy uses the latest innovations in stealth monitoring to keep your monitoring safe and secure. There are no indications that Mobile Spy is running while it is active. The program has no entries in the Menu of your phone, and its files are extremely discreet. Best of all, when Mobile Spy is running, there is NO entry for it in the Task Manager of your compatible phone. Also, performance of the monitored phone is not affected either.
How many phones can I monitor with one license?
You can use your single Mobile Spy account on up to THREE (3) separate phones without purchasing additional licenses!
Retina-X Studios, LLC also offer discounts for corporate customers needing to monitor multiple phones. Simply request a quote by submitting a support ticket on Retina-X Studios, LLC‘s website.
Does Mobile Spy work on my specific model phone?
You can check out the compatibility page on Retina-X Studios, LLC’s website to see if your specific phone is listed here:
Mobile Spy Tracking Software Compatibility
If your model phone is not listed but you feel it may be compatible, you can simply submit a support ticket so Retina-X Studios, LLC’s technical support team can research compatibility for you.
My logs have stopped coming in today, what could be wrong?
If you have received logs normally and then they stop suddenly, then one of these could be the cause:
- There have been no activities to report.
- The phone is turned off or roaming.
- The phone is outside of an area with GPRS or Wi-fi internet access is available.
- The software was discovered and removed by the end-user.
Once the phone is turned on or comes back in range it will start uploading logs again starting where it left off. In most cases, if your logs stop yet none of the above apply, then just rebooting the phone will clear the memory and allow the program to function normally again.
If I change my SIM card, will it interfere with the Mobile Spy software?
Changing the SIM card will not harm the software. However, you should make sure the new SIM card has unrestricted GPRS internet and the internet connection is working properly. You can check this by opening the phone’s web browser and try going to http://domaindomino.com. If you see the site, then the Internet settings are fine. If not you will need to enable the Internet through your carrier or adjust the Internet settings of the phone to utilize the new carrier or data plan.
How do I change my Mobile Spy password?
To change your password, log into your account online. Then click the Change Password link on the left side menu. Enter your current password and the new password twice to confirm.
IMPORTANT NOTE: If you do this, you will also need to change it on your phone. Otherwise Mobile Spy will still use the old password. To do so, bring up the interface on the monitored phone and change the password.
Can anyone review recorded data besides me?
Retina-X Studios, LLC‘s server keeps your files safe and secure. Nobody else can access your account without your user name or password. It is best, when you create your account, to not use common names or passwords that anyone you know would be able to figure out.
How big are the log uploads and will they show up as data usage on my phone bill?
The amount of data depends on the amount of activity the user performs. The phone bill will only show the usage if it details different connections. This is not the usual case because most data plans are unlimited, therefore uploaded activity is not listed.
Mobile Spy: Android (5)
How do I download Mobile Spy for Android?
For the exact steps and setup instructions, please visit this page:
Will Mobile Spy be visible on the Android?
No, Mobile Spy runs in complete stealth and will not be visible to the user. The interface of the program can only be accessed by dialing the access PIN number. And there is no icon that will appear on the Home screen of the phone.
What version of the Android OS am I running to know which Mobile Spy version to use?
To check to see what version of the Android OS is installed on the phone, go to your Settings menu, then the About Phone tab, then scroll down to the Firmware Version field. This is the version of the operating system installed on the phone.
How do I bring up the interface for Mobile Spy?
How do I remove Mobile Spy from my Android phone?
Mobile Spy: iPad (7)
Can I delete the Cydia and Smartpad icon?
http://www.mobile-spy.com/ipad4install.html
The section about hiding the icons is #5 under Accessing & configuring the interface (towards the very bottom of the page).
How do I reset the Mobile Spy password for iPad?
To reset the password on iPad, you would first reset your password to a new password inside your online control panel. Then, you would bring up the interface on the iPad itself and log in with the user name and new password. Mobile Spy will save that new information so the logs go to the correct account.
If I upgrade the firmware on the iPad, will it remove Mobile Spy?
You should not upgrade firmware until you have time to re-jailbreak your device and make sure that firmware version can be jailbroken. Apple, lately, has been working on creating firmware versions that cannot be jailbroken. Make sure if you plan to upgrade that a reliable jailbreaking method for that firmware is available.
So if you upgrade the iPad’s firmware and it can be jailbroken, simply re-jailbreak the device and reinstall Smartphone through Cydia.
How do I jailbreak the iPad?
Here is a highly-recommended website with complete instructions on how to jailbreak each model and firmware of the iPad:
Will anything be erased if I install Mobile Spy on an iPad?
No, photos, apps, music, internet favorites, etc. will not be deleted or affected by installing Mobile Spy. Also, the iPad’s performance will not be affected by using Mobile Spy.
How do I remove Mobile Spy from an iPad?
To remove Mobile Spy from an iPad, go into Cydia and tap Manage, then Packages and scroll down to Smartpad and tap that entry. Then tap Remove at the top right corner, then Confirm. Cydia will then uninstall Mobile Spy from the iPad.
How do I bring up the interface on an iPad?
To bring up the interface on an iPad, bring up the Safari web browser. Type asd-ms.com in the address bar and tap Go. The page that will display will be a white page and the word “Denied”. Once that page appears, tap the Home button. Within 10 seconds, the springboard will reset. The Smartpad icon will now be visible. Tap on that icon and the Mobile Spy interface will appear.
Mobile Spy: Symbian OS (5)
How do I open the interface?
You can bring up the interface by dialing #12345* and then press the Send key. The interface will then appear on the screen.
Selecting an Access Point
When you first install the Symbian OS version you should bring up the interface by dialing #123456789* and enter your username, password and select an access point.
Your access point should be the normal GPRS upload for your carrier. The same GPRS connection you use to connect to the Internet. Then press Hide and reboot your phone.
If you have entered your Username/Password and have selected an access point, yet you are not getting new logs, then try a different access point in your list.
How do I remove the Symbian OS version?
On your phone’s menu, go to Tools > App Mgr. Then highlight “SettingsUI”. Then go to Options > Remove. Then reboot your phone.
Installation for Symbian OS version
When using the Symbian OS version, you should first install the software. Then, bring up the interface to change settings by dialing #123456789* and enter your username, password and select an access point. Your access point should be the normal GPRS upload for your carrier. Then press Hide and reboot your phone.
Perform some new SMS or calls. Then check your online account after 10-15 minutes. If the access point you chose is not uploading logs, you should go back into the interface and select a different access point.
Does the software work on any Nokia phone?
No, not all Nokia phones are compatible. Only smartphones that have the Symbian OS v9.x operating system. Visit Retina-X Studios, LLC’s compatibility page for more details.
Mobile Spy: Windows Mobile (5)
Does Mobile Spy show up in the task manager?
No, Mobile Spy does not show up in the Windows Mobile Task Manager on the phone.
Is Mobile Spy compatible on Pocket PC’s running Windows Mobile?
Yes, the software is also compatible with Pocket PC based devices that are also phones. Some Pocket PC’s are not phones, and Mobile Spy would not record properly. But if your Pocket PC is also a phone, then yes it would be compatible.
How do I change the logging settings?
To change logging settings, you would need to dial up the interface. Using the secret key sequence, just dial #123456789* and hit send. Then wait for the log in screen to appear. The call will disconnect. Then select the monitoring options you want and when you are finished, select hide to hide the program.
What do I do if I am getting an invalid login message on my phone?
You might have recently changed your password inside your Mobile Spy account. The phone will need to be told the new password inside the interface. The next time you are to log into the interface, you will need to use the new password and Save the change. If this is not the case, then your trial period or subscribed period has expired.
How do I remove the Windows Mobile software?
SniperSpy: Windows OS (6)
Will users know SniperSpy is installed once they execute it?
The only way they will know is if you chose the “Alert User at Startup” option while creating your module. If you didn’t choose that option then nothing will be displayed to notify the user.
Will SniperSpy Be detected by virus scanners?
Due to the increased demand for remote spying products, anti-virus and anti-spyware software label some of them as potentially unwanted programs. Any time Retina-X Studios, LLC’s software is known to be detected Retina-X Studios, LLC’s staff will work to ensure an update is released that will eliminate the problem. However no refunds will be given due to confliction from any third-party programs. All anti-virus programs include a way you can “EXCLUDE” or “Ignore”. Retina-X Studios, LLC’s website also includes step-by-step instructions for Norton, Mcafee, Spy Sweeper and more.
Can I install SniperSpy from a floppy or CD-ROM?
Yes, if you want to install from a floppy or CD, just create your module according to your needs. Then copy the module file to a floppy or CD and take it to the computer in which you need to monitor. Then run the module from the floppy or CD.
How do I create the module?
How do I deploy the module remotely?
How do I deploy the module locally?
SniperSpy: Mac OS (4)
Can I remotely deploy SniperSpy Mac?
No, SniperSpy Mac must be installed directly onto the target computer. It cannot be done remotely, such as the case with SniperSpy for Windows. The user must transfer / download the installer package onto the target Mac and run the installer from there. Then, configure SniperSpy Mac to their needs and hide the program.
Does SniperSpy for Mac have an interface?
SniperSpy Mac does not have a user interface. All logs are retrieved through your online account panel. The program does have a configuration pop-up window you can access on the monitored computer. This window allows the user to edit the logging details, account information, and enable / disable logging parameters.
What is the default password for the configuration window?
retinax
What is the default hot-key sequence for the configuration window?
CTRL + ALT + SHIFT + S