Mobile Spy: BlackBerry
Answers to frequently asked questions about Mobile Spy for BlackBerry devices.
To run Mobile Spy your device needs an active Internet connection so it can upload logs to your account. If you don’t have an Internet connection there is no way to utilize the software. Therefore the software must verify the connection before it begins monitoring.
If your software is saying your Internet connection failed, the most likely cause is your account with your phone carrier does not include Internet access. You can contact your carrier to have them turn on the Internet for your account. This should be the same phone number that will be monitored.
If you do have Internet through your carrier, check to see if you are able to access the website https://www.mobilespylogs.com in the web browser of the BlackBerry. If not then either your Internet access is not turned on yet from your carrier OR your Internet settings are incorrect.
Many carriers require certain files be sent to your phone to enable the internet. This is done automatically but can take up to 24 hours for your carrier to send the files. Taking the battery out of the phone and then restarting it is a good way to try and force the download of the required files from your carrier. In most cases this is not needed because the files are already present on the phone.
You can also connect to Wifi to get Internet access. However remember that if you only have Wifi access, then logs will not be able to upload until another Wifi connection is made.
Anytime you are able to load the website https://www.mobilespylogs.com on the phone then your Internet connection should verify and you will be able to begin using the software.
To remove the Mobile Spy BlackBerry version, first bring up the interface and go to Menu > Uninstall. Then, reboot your phone and access the interface once more. You will then select “Reboot Now” to finish removing the software. After the phone restarts, the software is off the phone.
The complete instructions page with screenshots can be found at http://www.mobile-spy.com/blackberryspy.html.
To access the interface you must dial a code containing a PIN. The default code is #12345*.
You can change which numbers are used in the code (i.e. 12345) inside the interface by going to Menu > Change PIN.
If you change the PIN to 22222, it will change the key sequence to #22222*
Anytime you change the PIN be sure to go to Menu > Apply and restart the device.
To bring up the interface on BlackBerry devices, dial the default key sequence and press SEND. The default key sequence is #12345*
After you press SEND and are on the call screen, you can wait for the interface to appear or press the END key to speed up the process.
You can change which numbers are used (i.e. 12345) inside the interface by going to Menu > Change PIN. If you change the PIN to 22222, it will change the key sequence to #22222*.