The amount of data depends on the amount of activity the user performs. The phone bill will only show the usage if it details different connections. This is not the usual case because most data plans are unlimited, therefore uploaded activity is not listed. Read more »
Mobile Spy: General Questions
Can anyone review recorded data besides me?
Retina-X Studios, LLC‘s server keeps your files safe and secure. Nobody else can access your account without your user name or password. It is best, when you create your account, to not use common names or passwords that anyone you know would be able to figure out. Read more »
How do I change my Mobile Spy password?
To change your password, log into your account online. Then click the Change Password link on the left side menu. Enter your current password and the new password twice to confirm. IMPORTANT NOTE: If you do this, you will also need to change it on your phone. Otherwise Mobile Spy … Continue reading Read more »
If I change my SIM card, will it interfere with the Mobile Spy software?
Changing the SIM card will not harm the software. However, you should make sure the new SIM card has unrestricted GPRS internet and the internet connection is working properly. You can check this by opening the phone’s web browser and try going to http://domaindomino.com. If you see the site, then … Continue reading Read more »
My logs have stopped coming in today, what could be wrong?
If you have received logs normally and then they stop suddenly, then one of these could be the cause: There have been no activities to report. The phone is turned off or roaming. The phone is outside of an area with GPRS or Wi-fi internet access is available. The software … Continue reading Read more »
Will users know Mobile Spy is installed or running?
Mobile Spy uses the latest innovations in stealth monitoring to keep your monitoring safe and secure. There are no indications that Mobile Spy is running while it is active. The program has no entries in the Menu of your phone, and its files are extremely discreet. Best of all, when … Continue reading Read more »
Does Mobile Spy work on my specific model phone?
You can check out the compatibility page on Retina-X Studios, LLC’s website to see if your specific phone is listed here: Mobile Spy Tracking Software Compatibility If your model phone is not listed but you feel it may be compatible, you can simply submit a support ticket so Retina-X Studios, … Continue reading Read more »
Does Mobile Spy work with my carrier?
Yes, Mobile Spy will work with ANY carrier as long as long as the carrier provides unrestricted GPRS internet capability and the model of the phone is one that is compatible with the software. Read more »
Does my phone need Internet access for the software to work?
Yes, your phone must have internet capabilities enabled in order for Mobile Spy to record activity. The software requires unrestricted GPRS (General Packet Radio Service) internet on the phone and a data / internet plan, whether it be unlimited traffic or a specific amount of traffic. Read more »
Do I need to have physical access to the phone to install the software?
Yes, you must own the phone you intend to monitor and have physical access to install the software. The software is downloaded directly onto the phone to be monitored. Remote installation is not possible. Read more »