When you first install the Symbian OS version you should bring up the interface by dialing #123456789* and enter your username, password and select an access point.
Your access point should be the normal GPRS upload for your carrier. The same GPRS connection you use to connect to the Internet. Then press Hide and reboot your phone.
If you have entered your Username/Password and have selected an access point, yet you are not getting new logs, then try a different access point in your list.
Posted in: Mobile Spy: Symbian OS